Aspire Blog

Update for Aspire Houston Patients

Posted in Houston Metro on May 4th, 2020

We understand that this has been a challenging and frustrating time for many of our patients -- and we're listening. That's why we're excited to announce that we will be resuming operations for some of our infertility treatments. Like many organization in our community, our transition to full operating capacity will be a phased in process.

IVF, Egg Freezing, Frozen Donor Egg Cycles

The Aspire Houston Clinic will begin a phased opening. Effective Wednesday, April 22nd 2020, our office will initiate a safe and controlled re-start of specific treatment cycles. Patients undergoing the following cycle types may be able to begin treatment at the onset of next menses:

  • IVF for Embryo Creation (Freeze All, PGS)
  • Egg Freezing
  • Oocyte Thaw for Embryo Creation
  • Frozen Donor Egg for Embryo Creation

To protect the safety of our patients and staff, we are observing many social distancing measures onsite. As such, we are implementing a gradual re-start of treatment cycles to regulate the number of individuals onsite each day, and we are therefore limited as to the number of patients that may start a treatment cycle on any specific date.

Many patients who experienced a cycle disruption due to COVID-19 have already spoken with a member of our clinical team to discuss cycle start timing. If you have not yet spoken to your clinical team, and if you wish to initiate one of the above cycle types within the next two (2) months, please contact your home office. Our team will review your protocol, medications, pre-cycle checklist, insurance, and authorization. You will also speak with a nurse to assess your current health and identify any final updates required for your pre-cycle checklist.

Moving forward, we request that all patients call the office on Day 1 of their menses.

IUI, FET, Embryo Transfer, Fresh Egg Donor Cycles

We are continuing to pause all cycles that involve an immediate attempted pregnancy. Our physician leadership team meets weekly to evaluate the safe start of these cycle types. This timeline may be subject to change based on conditions and recommendations from ASRM, ACOG and the CDC. ASRM will release new guidelines on Monday, April 27th, 2020 and we will reassess the option of moving forward with pregnancy cycles at that time. We will update our patients after that date. These cycles include:

  • Intrauterine insemination (IUI)
  • Frozen embryo transfer (FET)
  • Fresh embryo transfer
  • Embryo creation with fresh donor oocytes

We understand that delays are heartbreaking for our patients, and we look forward to continuing your journey toward parenthood in the safest environment possible.

Onsite Safety Protocols

Please be advised of the following updates to operations:

1. Patients are required to wear masks while onsite.

In compliance with state and local ordinances, all individuals be required to wear face masks while onsite.

All patients will need to wear a face mask or facial protection that covers both mouth and nose in order to enter the facility. Our offices will not provide a face mask – each patient is responsible for obtaining his or her own face mask. If a patient cannot secure a medical-grade face mask, the following are acceptable face protection options: any bandana, scarf, or handmade mask that fully covers the mouth and nose.

2. Our office will continue our guest limitation policy.

In observance of social distancing and to minimize the number of individuals onsite, only the scheduled patient will be admitted to the facility. All patients visiting the Center for morning monitoring, bloodwork, or imaging scans must attend without any visitors present. Children are not permitted onsite. We apologize for any inconvenience; however we are committed to protecting the safety of our patients and staff by limiting the number of individuals in our space.

3. All patients will be screened for temperature and health at entry.

To protect our patients, our staff, and our current (and future!) families, every individual entering the office will be required to pass a temperature screening, and will be screened for COVID-19 related symptoms.

4. Cycle Disruption Policy

If an individual demonstrates symptoms of illness during a treatment cycle, or if the individual is mid-cycle and tests positive for COVID-19, the cycle will be cancelled or suspended.

If this cancellation or suspension occurs prior to retrieval, we will issue a credit balance in accordance with services rendered during the cycle. Credit balances will be established on a case-by-case basis. We are not able to extend credit toward products or services provided by third parties (products or services provided by third parties include but not limited to medications, phlebotomy, anesthesia, genetic testing, tissue storage fees, etc).


We will also be continuing consultations for new and existing patients, as well as financial consults, via telemedicine to ensure the highest degree of patient safety.

  • If you would like to schedule a New Patient Consult with one of our fertility specialists, please click here to request an appointment.
  • If you would like to schedule a follow up consult with your provider or a financial consult, please call your home office to schedule.

As always, we remain committed to your safety and to serving you throughout your fertility journey. Whether in our clinic or via telemedicine, we hope to see you soon to get you back on the path toward starting a family as quickly as possible. We look forward to continuing your journey toward parenthood as soon as safely possible.


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