Aspire Blog

Patient Update

Posted on May 4th, 2020

To read the latest update from your local office, use the links below.

We understand that there may be a sense of uncertainty regarding safety and operations amid the coronavirus crisis. We assure you that we are putting additional safety measures in place.

Aspire Onsite Safety Protocols

1. Patients are required to wear masks while onsite.

In compliance with state and local ordinances, all individuals be required to wear face masks while onsite.

All patients will need to wear a face mask or facial protection that covers both mouth and nose in order to enter the facility. Our offices will not provide a face mask – each patient is responsible for obtaining his or her own face mask. If a patient cannot secure a medical-grade face mask, the following are acceptable face protection options: any bandana, scarf, or handmade mask that fully covers the mouth and nose.

2. Our office will continue our guest limitation policy.

In observance of social distancing and to minimize the number of individuals onsite, only the scheduled patient will be admitted to the facility. All patients visiting the Center for morning monitoring, bloodwork, or imaging scans must attend without any visitors present. Children are not permitted onsite. We apologize for any inconvenience; however we are committed to protecting the safety of our patients and staff by limiting the number of individuals in our space.

3. All patients will be screened for temperature and health at entry.

To protect our patients, our staff, and our current (and future!) families, every individual entering the office will be required to pass a temperature screening, and will be screened for COVID-19 related symptoms.

4. Cycle Disruption Policy

If an individual demonstrates symptoms of illness during a treatment cycle, or if the individual is mid-cycle and tests positive for COVID-19, the cycle will be cancelled or suspended.

If this cancellation or suspension occurs prior to retrieval, we will issue a credit balance in accordance with services rendered during the cycle. Credit balances will be established on a case-by-case basis. We are not able to extend credit toward products or services provided by third parties (products or services provided by third parties include but not limited to medications, phlebotomy, anesthesia, genetic testing, tissue storage fees, etc).

Consults

We will also be continuing consultations for new and existing patients, as well as financial consults, via telemedicine to ensure the highest degree of patient safety.

  • If you would like to schedule a New Patient Consult with one of our fertility specialists, please call your home office.
  • If you would like to schedule a follow up consult with your provider or a financial consult, please call your home office to schedule.

As always, we remain committed to your safety and to serving you throughout your fertility journey. Whether in our clinic or via telemedicine, we hope to see you soon to get you back on the path toward starting a family as quickly as possible. We look forward to continuing your journey toward parenthood as soon as safely possible.

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